Shipping, Orders & Returns
Orders may be canceled within 48 hours of order being placed. You should try to contact customer service asap. If you would like to cancel your order you must send an email to SarenzoBeads@gmail.com. Once orders are shipped the sale is considered final and cannot be canceled.
Payment is expected upon completion of placement of the order. If you choose to pay via Paypal, the system will take you to the Paypal site to complete payment. You must complete payment at that time to prevent your order from being canceled. We cannot follow up on every order that does not complete the Paypal process.
Hair & Skin products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out in extreme heat or cold, or be exposed to inclement weather. Damage from inclement weather as well as excessive heat and/or freezing is not covered by Sarenzo Beads, Sarenzo Bath & Body or US Postal Service. Weather and temperature damages are your responsibility.
Returns & Exchanges
We do not accept returns or exchanges accept in the event that a wrong item was shipped to you accidentally, or in the event that your product was damaged during shipment. You have 48 hours from the date of delivery to contact us at SarenzoBeads@gmail.com to let us know of the problem. These situations will be assessed each on an individual basis and you will be contacted via email with instruction on how and where to return any merchandice. If a package is refused a 15% restocking fee will be taken out of your refund. If you have any questions please feel free to contact us any time. Thank you!
Shipping & Delivery
All orders will be shipped via USPS standard Shipping Insurance is NOT included in the shipping price but it is offered and recommended. In the event of a damaged insured package please contact us immediately so that the situation may be corrected. If your order was not insured and it get's damaged or lost, Sarenzo Beads or Sarenzo Bath & Body will not be held responsible. All orders are generally shipped out within 5-7 Business Days from the time the order is placed. Orders placed during a sale may take up to 5 business days to process & ship. Time in transit is not controlled by Sarenzo Beads and is 100% controlled by the USPS. That means from the time your packages leave our facility your orders will be delivered in the given times lines of the USPS.
Stardard Mail Transit Time is 2-7 business days, not including holidays
2947 North Main Street
Danville, VA 24540